Privacy Policy

1

Introduction and Scope

Denavolirox Entertainment ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our Platform.

This Policy applies to all users of the Platform, regardless of location. If you do not agree with our privacy practices, you must discontinue use of the Platform immediately.

Data Controller: Denavolirox Entertainment, 10 Marsh Wall, London E14 9GU, United Kingdom

2

Information We Collect

We collect various types of information to provide and improve our services:

Information You Provide Directly

• Account registration information (username, email address, date of birth)
• Profile information and preferences
• Communications with our support team
• Feedback, survey responses, and user-generated content
• Contact form submissions and inquiry details

Information Collected Automatically

• Device information (type, operating system, browser type)
• IP address and geolocation data
• Usage data (pages viewed, features accessed, time spent)
• Gameplay data (progress, achievements, session duration)
• Cookies and similar tracking technologies
• Technical diagnostics and error reports

Information from Third-Party Sources

We may receive information from analytics providers, advertising networks, and other service providers that help us operate and improve the Platform.

3

How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving Platform functionality
• Creating and managing user accounts
• Personalizing user experience and content
• Communicating with users about Platform updates and support
• Enforcing age restrictions and Terms of Service compliance
• Detecting, preventing, and addressing technical issues
• Monitoring and analyzing usage patterns and trends
• Protecting against fraud, abuse, and security threats
• Complying with legal obligations and enforcing our policies
• Conducting research and development for Platform improvements

4

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide Platform services and fulfill our Terms of Service
• Legitimate Interests: Processing for fraud prevention, security, analytics, and Platform improvement
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent for specific purposes (e.g., marketing communications)

You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

5

Information Sharing and Disclosure

We may share your information with the following categories of recipients:

Service Providers

We engage third-party companies to perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Analytics and data processing services
• Customer support platforms
• Email communication services
• Security and fraud prevention services

Legal Requirements

We may disclose information when required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our Terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

6

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable law.

7

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze Platform usage, and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for Platform operation and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Platform
• Advertising Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit Platform functionality.

For more detailed information about our cookie practices, please refer to our Cookie Policy.

8

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and audits
• Employee training on data protection practices
• Incident response and breach notification procedures

9

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of data and purpose of processing:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Gameplay data: Retained to maintain game progress and for analytics purposes
• Communications: Retained as necessary for customer support and legal compliance
• Technical data: Retained for security, fraud prevention, and Platform improvement

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

10

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer personal data outside the EEA or UK, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally recognized transfer mechanisms

By using the Platform, you consent to the transfer of your information to countries that may have different data protection standards than your jurisdiction.

11

Children's Privacy

Denavolirox is intended exclusively for users aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.

If you believe we have collected information from a minor, please contact us immediately at [email protected].

Parents and guardians should monitor their children's internet activities and prevent access to age-restricted platforms.

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Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party services you access through our Platform.

Our Privacy Policy applies only to information collected by Denavolirox. Third-party services have their own independent privacy practices.

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Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

Changes will be effective immediately upon posting to the Platform. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

For material changes that significantly affect your rights, we may provide additional notice through email or prominent Platform notifications.